Shipping policy
Shipping
Every Lovu order ships free, anywhere in the United Arab Emirates, and you can pay the courier when it arrives.
every order
covered
door to door
delivery
Where we deliver
We deliver across all seven Emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. Delivery is free on every order, with no minimum spend.
We do not ship outside the UAE at the moment. Our checkout only accepts UAE addresses, so if you are ordering from abroad you will need a UAE delivery address.
How long it takes
Two stages, and it is worth separating them:
- Processing: 1 to 2 business days. We pack your order and hand it to the courier. Orders placed after 12pm, or on a weekend or public holiday, start processing on the next business day.
- Delivery: 1 to 2 business days. Once the courier has it, most orders arrive within two business days.
So in practice, expect your order 2 to 4 business days after you place it. Dubai and Sharjah are usually at the fast end of that. Public holidays and peak periods such as Ramadan and Eid can add a day.
Cash on Delivery
You can choose Cash on Delivery at checkout and pay the courier when your order reaches you, rather than paying online. It is the option most of our customers use, and it is why we can say that trying Lovu costs you nothing up front.
Please only choose Cash on Delivery if you intend to accept the order. The courier makes the trip, and we pay for it, whether or not the parcel is taken. If a Cash on Delivery order is refused or cannot be delivered, we may ask for prepayment on any future order.
Tracking your order
When your order leaves us you will get an email with a tracking link. If it has not arrived, check your spam folder first, then email us and we will send it again. You can also follow your order from our Track Order page.
If delivery does not go to plan
- Nobody home. The courier will try to reach you on the phone number you gave at checkout. Please use a number you actually answer, as this is the single most common reason an order goes back to us.
- Wrong or incomplete address. Email us as soon as you notice. If the order has not shipped yet we can usually correct it.
- Damaged on arrival. Inspect the parcel when it reaches you. If anything is damaged or the order is wrong, email us with a photo and we will make it right.
- Nothing after 5 business days. Get in touch and we will chase the courier for you.
Questions
Email lovu@lovubeauty.store or use the form on our Contact page, and a person will reply. Returns and refunds are covered separately in our refund policy.